Delivery & Returns

Delivery Charges and Timings

 

  • Daily deliveries are available between 10am - 6pm, at a charge of $15.

  • Same day delivery applies to orders confirmed before 12pm each day.

  • Local delivery is available with a minimum purchase of $30.

  • For all orders, we seek your understanding that for any redelivery request, there will be an additional charge of $15.

  • Delivery service excludes the following places: Tuas / Jurong Islands / Changi Airport / Army Camps / PSA Ports.

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Self-collection

 

  • You may collect your order at our studio in Woodlands, after your payment has been verified. Full address will be stated upon checkout. Kindly inform us at +65 94315913 for any last minute changes in self-collection timings. 

 

Cancellation

 

  • We do not accept any cancellation of order after the payment is verified. However, if you would like to postpone the delivery of your order, please contact us 3 full working days in advance of the original delivery date.

 

Returns

 

  • We do not accept returns and/or exchanges unless we have sent the wrong order to you.

  • For any discrepancies in quality or order, please contact us immediately for resolution.

  • Jan’s Floristry reserves the right to cancel, refund or exchange any order at its sole discretion.

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Delivery Vendors

 

  • We usually do in-house deliveries but we do engage delivery service from our trusted vendors, especially during special occasions.

  • Some vendors that we personally endorse include Bellavery Delivery and Ezy Pzy Delivery. 

  • We will keep to the delivery timings as agreed upon confirmation of your order, but do give us a leeway of 30 minutes as it is hard to predict the traffic conditions. 

  • If you find that our delivery charges are unreasonable, we welcome you to arrange courier delivery on your end or do self-collection. 

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